How to change my business to “Service Area” in Google Maps
If your business doesn’t have a permanent location with the classic signage, and you don’t receive customer visits in your location (i.e. a Plumber, locksmith […]
How to delete my business from Google Maps
Closing a business is painful. But it can be even more painful to have it removed from Google Maps. As a rare exception to the […]
Beware of 1 Star Review scams and the fight against fake reviews
The latest quick-hack trend is to attack businesses with 1 star fake reviews asking for amazon gift cards in exchange.
How to track Google Reviews, and why every local business should track them
Tracking your reviews is critical to determining whether your business is facing some threats (lose the current rating) or to benefit from opportunities (increase your rating faster!).
It also helps you understand your baseline and quickly identify when your rating is drifting (and why).
Tracking your reviews also will naturally help you set targets, and you will intuitively push to reach them.
What happened to the Google My Business APP and what to do about it
Google has been warning us for a long time that they were shutting down the Google My Business app in July 2022:
Google Business Messages for local business: Should you activate the business chat or not? 🤔
Few years ago Google introduced a very cool feature for Local Business Owners: a chat to allow customers (specially the ones considering buying from us) to chat with businesses from Google Maps. This is called Google Business Messages and has it’s own entity in Google.
How to respond to negative reviews on Google: The complete guide
When we meet a new local business owner the first thing they ask us is always the same: “Can you remove my 1 star reviews?”. No, we can’t, but we can tell you how to deal with them to turn them around or at least minimise their impact.
What’s the Impact of a 1 star review to your score?
They say that “A happy customer tells a friend; an unhappy customer tells the world”. The problem is that they tell the world and also post it on Google Maps, ruining our Real Score and Rating trends.
Today we are going to find out what’s the real damage, and see a couple of scenarios of what’s the impact of a negative review and what it takes to recover from it.
How is the Google Maps rating calculated and what is the “real rating”?
How does Google calculate the score that shows in our business listing? You guessed it: it’s a basic round up of the average reviews score, which is calculated as explained in this post.
Google Maps is testing new expanded review forms for Restaurants, Hotels and Attractions
Google is launching expanded review forms for the Hotel, Restaurant and Attraction categories and this is what you have to know about.
