They say that “A happy customer tells a friend; an unhappy customer tells the world”. The problem is that they tell the world and also post it on Google Maps, ruining our Real Score and Rating trends.
Today we are going to find out what’s the real damage, and see a couple of scenarios of what’s the impact of a negative review and what it takes to recover from it.
How does Google calculate the score that shows in our business listing? You guessed it: it’s a basic round up of the average reviews score, which is calculated as explained in this post.
Google is launching expanded review forms for the Hotel, Restaurant and Attraction categories and this is what you have to know about.
Trustpilot, Google Maps, Ekomi, Tripadvisor, Google Merchant Reviews… there are hundreds of review platforms out there, but they are not all the same and they are not aimed to do the same. In this series of posts we will learn what platform is best to achieve our goals, starting today with platforms that can give us the stars rating in the results snippet in our SERPs.
10-06-2022 Update: Barry Schwartz recently wrote about this topic 30-06-2022 Update: I found this great post from Joy Hawkins on the topic Has it happened […]
