How Not to Respond to a Negative Review
In today’s digital world, receiving criticism is inevitable. Whether it’s a negative review on Google, a comment on social media, or direct feedback from a […]
The Perfection Bias: why do we distrust perfect reviews?
Have you ever searched for a business and found a list of only 5-star reviews? Your instinctive reaction might be distrust. This phenomenon is known […]
Competition between Employees: Good or Bad?
Lately, many businesses have been pushing hard to get Google Reviews, to the extent of evaluating employees based on the reviews they collect. But is […]
Why we DON’T automate all responses to reviews at Localboss?
Lately, we’ve been getting this question a lot, and we want you to know why we don’t automate responses to all reviews. At Localboss, our […]
Google Business Messages for local business: Should you activate the business chat or not? 🤔
Few years ago Google introduced a very cool feature for Local Business Owners: a chat to allow customers (specially the ones considering buying from us) to chat with businesses from Google Maps. This is called Google Business Messages and has it’s own entity in Google.
